Frequently Asked Questions

Designed by Cops for Cops!
Call (800) 325-7636
Are You a Member of the Better Business Bureau?

Yes, we are A+ Rated and a member in Good Standing with the BBB.

How Can I Order Products?

You can order by giving us a call at 800-325-7636 or feel free to order online through our store on our Products page.

How Can I Pay For My Order?

We gladly accept all major Credit Cards, ACH or PayPal (through our website). If you are interested in obtaining Net 30 terms, please contact our office for more details.

How Do You Ship Products?

We use UPS and USPS to ship our packages.

If Our Department Needs To Call In For Support, Will We Have To Deal With An Automated Answering System?

No, our company and technicians are US-based and available during the week from 9:00 am to 5:00 pm EST.

Can Technical Support Be Reached Through Email?

Yes, in fact, this is a great way to get a quick response. You can reach us at support@pmievidencetracker.com

Do We Have To Pay For The Newest Version Of PMI Evidence Tracker™?

As long as your Department’s Technical Service & Support (TSS) is up to date, you will have access to the latest version of the software at any time from our website, as well as unlimited support from our team.

What Is The Purpose Of The Technical Service & Support (TSS) Agreement?

The Technical Service & Support (TSS) agreement will prevent the software from becoming obsolete and ensure program compatibility with the latest Microsoft® operating systems. It covers unlimited support calls, free product updates, password assistance, ‘how to’… questions and even database migrations from one location to another. Updates also include new features requested by our existing departments.
Can Our Department Purchase More Than One Year Of Technical Service & Support (TSS)?

Absolutely! We understand how difficult it is to allocate funds to the evidence room or plan for a grant, so we allow for multiple years of coverage at today’s price. Please contact us for a quote.